Residence Inn Augusta

We stayed here for two nights pre Christmas. We are two adults and our 17 year old daughter.What sets this hotel apart is the quality of the Staff. Anita in reception is what hospitality is all about, Her friendly greetings, always got a smile and seems to be always brushing up, cleaning and making sure guests are looked after. Deborah was another stand out, in the breakfast and reception. Being from Ireland we had never had Gritts, Deborah prepared it for us, and showed us how it should be eaten . What great customer service. On reception Deborah also made sure we had everything we needed. These two ladies are the ethos of the Marriott way in customer service. Had a lovely two days and the hotel felt very homely. Lovely rooms, clean, good air con. good kitchen facilities. If we are ever in Augusta again would not stay anywhere else.Staff can make or break a stay. These ladies just made our stay. Well done.

Great and friendly staff. We love that housekeeping is always willing to replenish items and provide things you may need for your room. Breakfast is really delicious, you have a lot of options to chose from! Deborah always greets you with a warm welcome and friendly smile which gives such a great start to your morning as well! Overall we are very satisfied with our stay here :)

I’ve been staying here for a few months being part of the storm cleanup. The lovely Deborah does a phenomenal job every day I see her here. She’s very polite, professional and attends to everyone’s needs as they come. Thanks Deborah keep up the great work !

One of the most outstanding, comfortable, and impeccably clean hotels in the Augusta area. It truly provides a home-like atmosphere. Laura Kitchens, the manager, Anita at the front desk, and the entire staff are consistently professional, friendly, and attentive. Without a doubt, I will choose this hotel for my next visit to Augusta.

The waffles here are amazing especially if Debrah is making it, She make sure everything is right at breakfast, and she make sure to take care of everybody that is down there. She is truly amazing. The room service is pretty good. Also, the staff was very nice.

This entire experience was about Anita. She was so helpful, so professional, and so nice. We couldn’t find parking and she helped us find a place and gave us a pass so the truck would be safe. She spoke to us every single time we came by the desk. She always had a smile. I would’ve given you a two if not for her. I understand you’re recovering from a hurricane so I overlooked the damage. The bathroom could’ve been cleaner. What’s with the prison toilet paper? Is this the new Marriott standard, because I have a real problem with that. Every decent hotel chain knows you don’t save money with cheap toilet paper. Been a member for a long time. I hope this isn’t the end of a great run for Marriott as a premiere chain. But back to why we will come back. I told Anita we’ll come back because of her. Y’all straighten up. Get your act together.